1. About these terms
These terms apply to the Fieldlight Solar website operated by Ashwood Solar LTD and to consumer enquiries and supply-only equipment orders that are subsequently accepted by us. Ashwood Solar LTD is based at 130 Havant Road, Hayling Island, PO11 0LJ. The website is designed to present defined solar equipment packages and collect enquiries about product fit and possible next steps.
An enquiry form submission is not itself a completed purchase. A contract for goods is formed only when the relevant order has been accepted through the ordering process we provide and the essential product, price, delivery and payment terms have been confirmed.
2. Product prices and VAT
The four equipment prices displayed on the main website are fixed supply-only prices for the contents stated on the relevant product card and include 20% VAT. Those website prices do not include installation labour, scaffolding, roof repairs, structural work, specialist access, electrical upgrades or property-specific installation items unless a later written agreement expressly says otherwise.
Qualifying supplies of energy-saving materials that are supplied and installed in residential accommodation may be subject to a different VAT treatment under the law in force at the time of supply. A supply-only retail purchase should not be assumed to qualify for the temporary installation relief. Any separate installation agreement will state the price basis and applicable VAT treatment.
3. Product descriptions and order acceptance
We take reasonable care to describe the panel count, nominal array size, inverter class, battery class and included equipment accurately. Images are illustrative of the product category and setting; the written order confirmation governs the actual product specification supplied. If a component becomes unavailable before order acceptance, we will not silently substitute a materially different specification without telling you.
We may decline an order before acceptance where stock is unavailable, a pricing or description error is identified, delivery is not reasonably available to the address supplied, payment authorisation fails or legal or safety restrictions prevent supply.
4. Payment
Payment terms will be shown or confirmed before an order for goods is accepted. You are responsible for ensuring that payment details and billing information are accurate and that you are authorised to use the payment method provided. We do not take payment through the roof-fit enquiry form on the website.
Where a refund is due, it will normally be made using the original payment route unless another method is required by law or expressly agreed.
5. Delivery and risk
Delivery arrangements, geographical coverage and any delivery charge will be confirmed before an order is accepted. You are responsible for providing a complete and accessible delivery address and for telling us about access restrictions that may affect delivery of bulky or palletised solar equipment.
Risk in consumer goods passes in accordance with applicable consumer law. If goods arrive visibly damaged, you should notify us promptly and preserve the packaging where reasonably possible so that the delivery issue can be investigated without prejudicing your statutory rights.
6. Installation and property-specific work
Unless expressly included in a separate written agreement, the website product packages are supply-only and do not include installation. A product selection does not by itself confirm that the chosen panel count is suitable for a particular roof, planning position, electrical system or network connection arrangement.
If installation-related work is discussed, roof condition, safe access, structural suitability, shading, layout, electrical routes and other site matters may need to be assessed before any scope of work is agreed. No person should install or alter electrical or roof-mounted equipment unless competent and legally permitted to do so.
7. Distance selling, cancellation and returns
Consumers buying goods at a distance may have cancellation rights under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013. Where those rights apply, the statutory cancellation period is generally 14 days from the relevant trigger date, subject to the detailed rules and exceptions. Information specific to an accepted order will be supplied as required.
If you cancel a qualifying goods contract, you may have responsibilities for returning the goods and for any diminished value resulting from handling beyond what is necessary to establish their nature, characteristics and functioning. Bespoke, personalised or otherwise exempt goods may be treated differently where the statutory exception applies.
8. Product quality and statutory rights
Nothing in these terms excludes rights that consumers have under the Consumer Rights Act 2015 or other mandatory law. Goods must be as described, of satisfactory quality and fit for a particular purpose where the legal conditions for that obligation are met. Manufacturer warranty terms, where supplied with a component, are additional to statutory rights and do not replace them.
If you believe goods are faulty, damaged or not as described, contact us with the order details and a clear description of the issue so that the appropriate remedy can be assessed.
9. Responsibility and limitations
We do not exclude or limit liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or liabilities that cannot legally be restricted. Subject to those protections, we are not responsible for losses that were not reasonably foreseeable when the contract was made or for business losses arising from a consumer purchase.
Generation figures, roof-area references and system-match content on the website are planning aids rather than guaranteed energy-output or financial-return commitments. Actual production depends on site conditions, equipment configuration, weather and usage.
10. Events outside reasonable control, changes and governing law
Neither party is responsible for delay caused by events outside reasonable control where the law permits, but affected obligations and consumer remedies will be handled according to the circumstances and applicable legal requirements. We may update these website terms for future orders; the version applicable to an accepted order is the version incorporated into that contract.
These terms are governed by the law applicable to the consumer contract and do not deprive a consumer of mandatory protections available in the part of the United Kingdom in which they live. Courts with jurisdiction under applicable consumer law may hear disputes.