1. Who controls your personal data
Ashwood Solar LTD is the controller of personal data collected through the Fieldlight Solar website at gategod.com. Our address is 130 Havant Road, Hayling Island, PO11 0LJ. Our contact email is [email protected] and our telephone number is +441689665672. Our VAT ID is GB 409901592.
This policy explains how we use information when you browse the website, submit a roof-fit enquiry, ask about an equipment package, contact us directly or otherwise interact with our services. We aim to provide privacy information in a form that is concise enough to use but detailed enough to explain the consequences of providing data.
2. Personal data we collect
When you submit an enquiry we may collect your name, email address, telephone number, postcode, the solar system you are interested in and any information you choose to provide about the property, roof or intended use. If an enquiry develops into a supply order or installation-related discussion, we may also collect delivery information, billing information, correspondence, product selections, records of quotes and order administration.
We may collect limited technical and usage information about visits to the website, such as device type, browser information, pages viewed and interaction events, where the relevant technology is enabled and lawful. We do not ask you to include special category information in a normal solar equipment enquiry and you should avoid putting unnecessary sensitive information into free-text fields.
3. Why we use personal data
We use enquiry information to respond to your request, identify the equipment package you have asked about, discuss roof-fit considerations, prepare or administer a quotation where requested and keep a record of communications. Where you proceed with a purchase, data is used to process the order, arrange delivery, handle customer service, maintain accounting records and deal with returns, faults or other contractual matters.
We may also use limited information to protect the website and our business against misuse, keep records necessary for legal or tax purposes, improve the clarity and usability of the website, and understand which information visitors find useful. Marketing communications are not a condition of submitting an enquiry and, where consent is required, they are sent only on an appropriate lawful basis.
4. Lawful bases
Under the UK GDPR and Data Protection Act 2018, our principal lawful bases are taking steps at your request before entering into a contract, performing a contract where you purchase goods or agreed services, complying with legal obligations, and our legitimate interests in operating a secure, responsive solar equipment business. Where the law requires consent, such as for certain optional storage or access technologies or specific electronic marketing activity, we rely on consent and provide a way to withdraw it.
Where we rely on legitimate interests, we consider the impact on individuals and use that basis only where the processing is necessary and proportionate to a genuine business purpose that is not overridden by your rights and interests.
6. How long we keep information
General enquiries that do not proceed may be retained for a limited period so that we can respond, manage follow-up questions and maintain appropriate business records. Order, payment and accounting records may be retained for longer where tax, accounting, warranty, dispute or legal requirements make this necessary. Retention periods are reviewed according to the nature of the record, the reason it is held and applicable legal obligations.
When information is no longer required for the purpose for which it was collected and there is no overriding legal reason to keep it, we take steps to delete or appropriately anonymise it.
7. Your data protection rights
Depending on the circumstances, you may have rights to request access to personal data we hold about you, ask us to correct inaccurate information, request deletion, ask us to restrict processing, object to certain processing, receive data in a portable format and withdraw consent where consent is the basis relied upon. These rights are subject to the conditions and exemptions in UK data protection law.
To exercise a right, contact Ashwood Solar LTD using the details above and provide enough information for us to identify the relevant record. You also have the right to raise concerns with the Information Commissioner's Office if you believe your data has been handled unlawfully.
9. Security and international transfers
We use reasonable organisational and technical measures designed to protect personal data against accidental loss, unauthorised access, alteration or disclosure. No method of electronic transmission or storage is completely risk-free, so we keep safeguards under review and restrict access to information according to business need.
If a service provider processes personal data outside the United Kingdom, we assess the transfer mechanism required by UK data protection law and use appropriate safeguards where necessary.
10. Changes to this policy
We may update this policy when our services, suppliers or legal obligations change. The current version will be published on this page with an updated date. Material changes affecting the way existing personal data is used will be handled in accordance with applicable transparency and consent requirements.